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How To Make An Online Payment

First Time Login

Step 1

Enter the following information to log into the application for the first time:

  1. First name
  2. Last name
  3. Last 4 digits of SSN
  4. Date of birth

Check the box in the bottom right-hand corner and then click “Begin” to continue. 

Image showing what the user sees the first time they log into the application.

Step 2

On the next screen, you will be prompted to enter your email address in order to receive a OTP (One-Time Passcode). This multi-factor authentication is used to verify and secure your account. Enter your email address and click “Send OTP”. 

Image showing that users will be prompted to enter their email address in order to receive a OTP for logging in.

An automated message will then be sent to your email. If you do not see it in your inbox immediately, wait a few moments and make sure you check your spam folder. 

Example of email message:

Example of email. It says; AB CREDIT UNION You have requested access to our Loan Payment Portal. A One-Time Passcode(OTP) has been generated and sent to your registered email address. Please enter the passcode to continue the payment process. Your one-time passcode (OTP) for your login is: 103697

Once you have received the OTP, enter it in and click “Continue” to proceed.

Image showing you where you will enter the OTP to continue

The green checkbox next to your email address indicates that your email has been verified. You are now able to successfully log into the application.

image showing that the email address a user inputs into the system after logging in is now verified.

Once you log in for the first time with your verified email, you will be able to use this same process to log in any time after. A new OTP will be sent to you each time you try to log in.

Click “Continue” to proceed.

Dashboard

Once you log in, your dashboard will appear on the screen.

Image showing the dasbhoard of the application.

Your loans are displayed here. There are a few options regarding what you can do from here. The options are:

  1. Make a Payment
  2. Schedule Payment
  3. View Payment History
  4. View Scheduled Payments

Step 1

Click on “Pay Now” next to the loan you would like to make a payment for.

Image showing where they pay now button is in the application

Step 2

Choose which payment method you would like to use to complete this payment. You can pay using a debit card or account transfer (ACH). 

Image showing you your two payment method options: Account Transfer and Debit Card

Step 3

Once you’ve selected a payment method, follow the prompts, and enter your billing information and choose the payment amount.

Step 4

Review the information you have entered, read the payment authorization message, and check the box “I Agree” to authorize the payment.

Step 5

Once you complete the payment, you will receive a confirmation with the payment details. Confirmation will automatically be sent to your registered email address.

Make a Loan Payment